:root {
  --bg: #f4f5f3;
  --card: #ffffff;
  --line: #e2e4df;
  --txt: #1d2321;
  --mut: #69716d;
  --acc: #0f766e;
  --acc-txt: #ffffff;
  --acc-soft: #e3f1ef;
  --cliente: #ffffff;
  --bot: #eef1f6;
  --atendente: #dff3e9;
  --alerta: #b45309;
  --alerta-soft: #fdf1e2;
  --perigo: #b42318;
  --perigo-soft: #fdecea;
  --ok: #15803d;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #121615; --card: #1a201e; --line: #2b3330; --txt: #e6ebe8; --mut: #95a19b;
    --acc: #2bb3a3; --acc-txt: #06201c; --acc-soft: #173430;
    --cliente: #1f2624; --bot: #212836; --atendente: #183326;
    --alerta: #f0a54a; --alerta-soft: #33270f; --perigo: #f2867c; --perigo-soft: #3a1b18;
    --ok: #4ade80;
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }
html, body { height: 100%; }
body {
  margin: 0; background: var(--bg); color: var(--txt);
  font: 14px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  display: flex; flex-direction: column;
}
button, input, select, textarea { font: inherit; color: inherit; }
button {
  border: 1px solid var(--line); background: var(--card); border-radius: 8px;
  padding: .45rem .8rem; cursor: pointer;
}
button:hover { border-color: var(--mut); }
button:disabled { opacity: .55; cursor: default; }
button.primario { background: var(--acc); color: var(--acc-txt); border-color: var(--acc); font-weight: 600; }
button.link { border: 0; background: none; color: var(--acc); padding: .2rem .3rem; }
input, select, textarea {
  border: 1px solid var(--line); background: var(--card); border-radius: 8px; padding: .5rem .65rem;
}
input:focus, textarea:focus, select:focus, button:focus-visible { outline: 2px solid var(--acc); outline-offset: 1px; }
.mut { color: var(--mut); }
.pequeno { font-size: .8rem; }
.erro { color: var(--perigo); }
[hidden] { display: none !important; }

/* login */
body.entrar { align-items: center; justify-content: center; padding: 16px; }
.cartao-entrar {
  width: 100%; max-width: 340px; background: var(--card); border: 1px solid var(--line);
  border-radius: 14px; padding: 1.6rem; display: flex; flex-direction: column; gap: .8rem;
}
.cartao-entrar label { display: flex; flex-direction: column; gap: .25rem; font-weight: 500; }
.marca-grande { font-size: 1.4rem; font-weight: 700; display: flex; align-items: center; gap: .5rem; }
.cartao-entrar p { margin: 0; }

/* topo */
.topo {
  display: flex; align-items: center; gap: 1.2rem; padding: .55rem 1rem;
  background: var(--card); border-bottom: 1px solid var(--line); flex-wrap: wrap;
}
.marca { font-weight: 700; color: var(--txt); text-decoration: none; display: flex; align-items: center; gap: .45rem; }
.ponto { width: .7rem; height: .7rem; border-radius: 50%; background: var(--acc); display: inline-block; }
.topo nav { display: flex; gap: .3rem; }
.topo nav a { padding: .3rem .7rem; border-radius: 8px; color: var(--mut); text-decoration: none; font-weight: 500; }
.topo nav a.ativa { background: var(--acc-soft); color: var(--acc); }
.avisos { flex: 1; display: flex; gap: .5rem; flex-wrap: wrap; }
.aviso { font-size: .78rem; padding: .2rem .6rem; border-radius: 999px; background: var(--alerta-soft); color: var(--alerta); font-weight: 600; }
.aviso.perigo { background: var(--perigo-soft); color: var(--perigo); }
.eu { color: var(--mut); white-space: nowrap; }

/* chat: três colunas */
.chat { flex: 1; min-height: 0; display: grid; grid-template-columns: 340px 1fr 300px; }
.lista { border-right: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; background: var(--card); }
.abas { display: grid; grid-template-columns: 1fr 1fr; gap: .3rem; padding: .6rem; }
.abas button { font-size: .8rem; padding: .35rem .4rem; display: flex; justify-content: space-between; gap: .3rem; }
.abas button b { font-weight: 600; color: var(--mut); }
.abas button.ativa { background: var(--acc-soft); border-color: var(--acc); color: var(--acc); }
.abas button.ativa b { color: var(--acc); }
.abas button[data-filtro="precisa"] b.tem { background: var(--perigo); color: #fff; border-radius: 999px; padding: 0 .4rem; }
#busca { margin: 0 .6rem .6rem; }
.itens { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; }
.item { padding: .65rem .8rem; border-top: 1px solid var(--line); cursor: pointer; display: grid; grid-template-columns: 1fr auto; gap: .15rem .5rem; }
.item:hover { background: var(--bg); }
.item.aberta { background: var(--acc-soft); }
.item-nome { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item-hora { font-size: .75rem; color: var(--mut); }
.item-prev { grid-column: 1 / -1; color: var(--mut); font-size: .82rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item-tags { grid-column: 1 / -1; display: flex; gap: .3rem; flex-wrap: wrap; }
.tag { font-size: .7rem; padding: .05rem .45rem; border-radius: 999px; background: var(--bg); color: var(--mut); border: 1px solid var(--line); }
.tag.precisa { background: var(--perigo-soft); color: var(--perigo); border-color: transparent; font-weight: 600; }
.tag.humano { background: var(--atendente); color: var(--ok); border-color: transparent; }
.tag.etapa-agendado { background: var(--acc-soft); color: var(--acc); border-color: transparent; font-weight: 600; }
.lista-vazia { padding: 1.5rem 1rem; color: var(--mut); text-align: center; }

/* conversa */
.conversa { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.vazio { margin: auto; max-width: 380px; text-align: center; padding: 16px; }
.conversa-cheia { display: flex; flex-direction: column; min-height: 0; height: 100%; }
.cab { display: flex; align-items: center; gap: .7rem; padding: .6rem 1rem; background: var(--card); border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.cab-id { min-width: 0; flex: 1; }
.cab-nome { font-weight: 700; font-size: 1.02rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
#cab-sub { font-size: .8rem; }
.cab-acoes { display: flex; gap: .4rem; }
.selo { font-size: .75rem; padding: .2rem .6rem; border-radius: 999px; font-weight: 600; background: var(--bot); }
.selo.humano { background: var(--atendente); color: var(--ok); }
.selo.transferida, .selo.alerta { background: var(--perigo-soft); color: var(--perigo); }
.voltar { display: none; font-size: 1.6rem; line-height: 1; }
.faixa { padding: .45rem 1rem; font-size: .82rem; background: var(--alerta-soft); color: var(--alerta); border-bottom: 1px solid var(--line); }
.msgs { flex: 1; overflow-y: auto; padding: 1rem; display: flex; flex-direction: column; gap: .35rem; }
.dia { align-self: center; font-size: .72rem; color: var(--mut); background: var(--card); border: 1px solid var(--line); border-radius: 999px; padding: .1rem .7rem; margin: .6rem 0 .3rem; }
.msg { max-width: min(560px, 82%); padding: .5rem .7rem .35rem; border-radius: 12px; white-space: pre-wrap; overflow-wrap: anywhere; border: 1px solid var(--line); }
.msg.cliente { align-self: flex-start; background: var(--cliente); border-top-left-radius: 4px; }
.msg.bot { align-self: flex-end; background: var(--bot); border-top-right-radius: 4px; }
.msg.atendente { align-self: flex-end; background: var(--atendente); border-top-right-radius: 4px; }
.msg-rodape { font-size: .68rem; color: var(--mut); margin-top: .2rem; text-align: right; white-space: normal; }
.msg.cliente .msg-rodape { text-align: left; }
.compor { border-top: 1px solid var(--line); background: var(--card); padding: .55rem .8rem .7rem; }
.dica { margin: 0 0 .4rem; font-size: .78rem; color: var(--mut); }
.dica.alerta { color: var(--alerta); }
.compor-linha { display: flex; gap: .5rem; align-items: flex-end; }
.compor textarea { flex: 1; resize: none; max-height: 180px; min-height: 2.4rem; }

/* ficha */
.ficha { border-left: 1px solid var(--line); background: var(--card); overflow-y: auto; padding: .8rem 1rem 1.5rem; }
.ficha-cab { display: flex; justify-content: space-between; align-items: center; }
.ficha h2 { font-size: 1rem; margin: .2rem 0 .6rem; }
.ficha h3 { font-size: .85rem; margin: 1.3rem 0 .3rem; text-transform: uppercase; letter-spacing: .04em; color: var(--mut); }
.etapas { list-style: none; padding: 0; margin: 0 0 1rem; display: flex; flex-direction: column; gap: .25rem; }
.etapas li { font-size: .82rem; padding: .25rem .55rem; border-radius: 6px; color: var(--mut); display: flex; align-items: center; gap: .45rem; }
.etapas li::before { content: ""; width: .55rem; height: .55rem; border-radius: 50%; border: 2px solid var(--line); flex: none; }
.etapas li.feita { color: var(--txt); }
.etapas li.feita::before { background: var(--acc); border-color: var(--acc); }
.etapas li.atual { background: var(--acc-soft); color: var(--acc); font-weight: 600; }
dl { margin: 0; display: grid; grid-template-columns: auto 1fr; gap: .35rem .7rem; font-size: .84rem; }
dt { color: var(--mut); }
dd { margin: 0; overflow-wrap: anywhere; }
.form-nota { display: flex; flex-direction: column; gap: .4rem; }
.form-nota button { align-self: flex-end; }
.notas, .eventos { list-style: none; padding: 0; margin: .5rem 0 0; display: flex; flex-direction: column; gap: .5rem; font-size: .82rem; }
.notas li { background: var(--alerta-soft); border-radius: 8px; padding: .45rem .6rem; white-space: pre-wrap; }
.notas .mut, .eventos .mut { font-size: .72rem; }
.so-pequeno { display: none; }

/* funil */
.funil { flex: 1; overflow-y: auto; padding: 1.2rem 16px 2rem; max-width: 1100px; width: 100%; margin: 0 auto; }
.funil-cab { display: flex; align-items: center; justify-content: space-between; gap: 1rem; flex-wrap: wrap; }
.funil h1 { margin: 0; font-size: 1.4rem; }
.funil h2 { font-size: 1.05rem; margin: 2rem 0 .6rem; }
.cartoes { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: .7rem; margin: 1rem 0; }
.cartao { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: .8rem 1rem; }
.cartao .num { font-size: 1.7rem; font-weight: 700; font-variant-numeric: tabular-nums; }
.cartao .rot { color: var(--mut); font-size: .82rem; }
.cartao .conv { font-size: .78rem; color: var(--acc); font-weight: 600; }
.tabela { width: 100%; border-collapse: collapse; background: var(--card); border: 1px solid var(--line); border-radius: 12px; overflow: hidden; font-size: .86rem; }
.tabela th, .tabela td { padding: .5rem .75rem; text-align: left; border-bottom: 1px solid var(--line); white-space: nowrap; }
.tabela th { color: var(--mut); font-weight: 600; font-size: .78rem; }
.tabela td.n { text-align: right; font-variant-numeric: tabular-nums; }
.tabela tr.clicavel { cursor: pointer; }
.tabela tr.clicavel:hover { background: var(--bg); }

.toast { position: fixed; bottom: 1rem; left: 50%; transform: translateX(-50%); background: var(--txt); color: var(--bg); padding: .55rem 1rem; border-radius: 10px; max-width: calc(100% - 32px); z-index: 10; }
.toast.erro { background: var(--perigo); color: #fff; }

/* telas menores: ficha vira gaveta; no celular, uma coluna por vez */
@media (max-width: 1150px) {
  .chat { grid-template-columns: 320px 1fr; }
  .ficha { position: fixed; right: 0; top: 0; bottom: 0; width: min(340px, 100%); z-index: 5; box-shadow: -8px 0 24px rgba(0,0,0,.15); }
  .so-pequeno { display: inline-block; }
}
@media (max-width: 760px) {
  .chat { grid-template-columns: 1fr; }
  .chat.com-conversa .lista { display: none; }
  .chat:not(.com-conversa) .conversa { display: none; }
  .voltar { display: inline-block; }
  .topo { gap: .6rem; }
  .avisos { order: 9; flex-basis: 100%; }
  .cab { gap: .4rem .6rem; }
  #cab-sub { display: none; }
  .cab-acoes { flex-basis: 100%; justify-content: flex-end; }
  .eu span { display: none; }
  .cab-acoes button { padding: .35rem .55rem; font-size: .82rem; }
  .msg { max-width: 90%; }
  .tabela { display: block; overflow-x: auto; }
}